Privacy Policy

Introduction

Welcome to Draftr, a web application provided by Vivavox Ltd (“we”, “our”, or “us”) registered address: 18 Lower Cookham Road, Maidenhead, SL6 8JT, United Kingdom, under Companies House registration number: 14904452. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Draftr uses AI technology to draft responses to your emails and messages across various platforms by analyzing your communication style, preferences, and account connections. This policy outlines your privacy rights and how the law protects you.

Information We Collect

Personal Data

We may collect, use, store, and transfer different kinds of personal data about you:

• Account Information: Name, email address, password, and profile details.
• Communication Data: Emails, messages, and other communications accessed through service connections.
• Connection Information: Data from connected accounts (Gmail, social media platforms, etc.).
• Usage Data: Information about how you use our website and services.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Marketing Preferences: Your preferences in receiving marketing from us.

How We Collect Your Data

• Information you provide directly to us when registering or using our services.
• Automated technologies when you interact with our website.
• Third-party connections and integrations you authorize.
• Cookies and similar tracking technologies.

How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our service, including analyzing your communication style to generate appropriate response drafts.
• To manage your account and provide customer support.
• To personalize your experience and improve our services.
• To communicate with you about service updates, features, and marketing (if you’ve opted in).
• To ensure the security and integrity of our platform.
• To comply with legal obligations.

Legal Basis for Processing

We process your personal data based on:

• Performance of a contract (our Terms of Service).
• Your consent.
• Legitimate interests (improving our services and business operations).
• Compliance with legal obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, potential risks, and applicable legal requirements.

You can request deletion of your data at any time by contacting us.

Data Sharing and Disclosures

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer support).
• Connected Platforms: When you connect accounts, data is exchanged between Draftr and the connected service to enable functionality.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your data and to treat it in accordance with the law.

International Transfers

Your data may be processed outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal data to employees, agents, contractors, and third parties who have a business need to know.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing of your data.
• Portability: Request the transfer of your data to another organization.
• Objection: Object to processing of your data.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise these rights, please contact us using the details provided below. We may need to request specific information to confirm your identity.

Cookies and Tracking Technologies

Draftr uses cookies and similar technologies to enhance your experience on our platform. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Please note that disabling cookies may impact some features of our service.

Children's Privacy

Our service is not intended for children under 16 years of age, and we do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us.

Your Right to Complain

If you are concerned about our processing of your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), or any other applicable supervisory authority.